Sales/Customer Service:
Please feel free to contact us via e-mail at: Sales@unforgettableformals.com. We're always happy to help you with a tough decision or ease your worries of ordering on-line.

Returns/Return Authorizations:
Returns
Dresses
As Unforgettable Formals is a full service bridal shop and is not able to accept returns or exchanges on dress purchases through either our store or website. All dress sales are final.

We are a specialty retail store and do not take returns or exchanges in our physical store as is the policy of most stores like ours and this extends to our internet customers as well. Here are a few of the reasons that we are not able to take returns or exchanges:

1. As for special orders, our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. There is no refund for shipping charges, regardless of reason for return. If you received free delivery, please put a check for $15.00 in the box with your return.

2. Due to limited store space as a full-service specialty store we do not have the same capacity that our manufacturers and factories do to house dresses. Each season we buy stock for our store depending on how many gowns we think we can sell that given season. Any returned gowns would have to be added to our stock in our store. (Because dresses are ordered in specific styles, sizes and colors it is very rare that another customer will want the exact dress that you did,which means we would rarely be able to sell the dress.) This would then cause our store to be overstocked and force us to raise our prices to cover losses due to returns and exchanges.

3. Some customers would want to return their gown AFTER wearing it. No one would want to buy a gown that someone has already worn and we are unable to sell used merchandise.

4. Many gowns sell out quickly and there may not be another gown available for exchange. Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility,when placing an order, to understand and abide by this policy. We take pride in offering our customers quality merchandise that is delivered as promised! We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If this does happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.

Shoes
We understand that shoes can be a difficult item to fit. All the brands that we carry should run very true to your normal shoe size. We always recommend that you order a ½ size bigger when in doubt, but if the shoes you purchase just don’t fit, we’ll be happy to take them back!

Unless otherwise stated, shoes CAN be returned for a refund of the purchase price minus a $15.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Dyed shoes cannot be returned. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the shoe return instructions (which will also be included in your package). Shoes can also be exchanged for a $15 restocking fee.

Unforgettable Formals
1201 Boston Post Road
Space 2025
Milford, CT 06460